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Policies

Terms
Please know that by placing an order through scarlettgarnet.com you are agreeing to our return policies. We regret to inform you that we cannot make exceptions.

Shipping:
Items will ship within 2 weeks of payment date.  In most cases, items ship within 2-5 business days.  Customer will be notified if any items are backordered.  

Returns:
Scarlett Garnet takes great pride in the handmade quality of our product. We ensure that each creation is of the highest quality and we take great care to ensure that it ships and arrives to you in perfect condition. If for some reason you are unsatisfied with your purchase you may exchange your unworn purchase within 10 days of the shipping date.  Email scarlettgarnet@gmail.com with “Return” as the subject line. Include your invoice number and item description in the email. We will promptly contact you with instructions on shipping the piece back to Scarlett Garnet for exchange. Jewelry returned after 10 days is subject to a 50% restocking fee. Jewelry must be in it’s original condition and packaging, meaning it must be unworn. All shipping fees are nonrefundable.

Repairs:
Scarlett Garnet takes great care to ensure the finest quality of our work. We implement quality control every step of the way in the design and creation process.  If your Scarlett Garnet piece should break within 3 months of shipment, we will replace it in full and refund your shipping costs. Email us at scarlettgarnet@gmail.com with “Repair” as the subject line. Include your invoice number so we can accurately determine your shipping date. Any repairs beyond 3 months from original shipping date are considered normal wear and tear and will be subject to repair fees depending on the item to be fixed. Please note that Scarlett Garnet does repair work to Scarlett Garnet jewelry items only. Please do not inquire about outside jewelry repair work.


Customization:
Scarlett Garnet is happy to accommodate all your custom needs.

Custom Orders We are happy to create exactly what you desire for every day and bridal jewelry. Simply email scarlettgarnet@gmail.com with your ideas and we will respond with a “Custom Order Form” for you to fill complete. This ensures that we receive all the information we need to create exactly what you want. From there, we will communicate via email with pictures of our ideas and are also available to discuss the custom order via phone. We ensure that you are 100% satisfied with your custom design.

For custom bridal orders, please plan for 2 months to allow Scarlett Garnet design time, supply ordering and production. 

Changes to Lengths and Sizes- We can lengthen or shorten necklaces and bracelets upon request at the time of order. All ring sizes must be specified as well. Please email scarlettgarnet@gmail.com with your size and length requirements. Most of the time, there is no change to the design and cost. We will notify you promptly if there will be an increase in cost before making any adjustments. If you are not notified of an additional cost, this means that there is no extra charge and that your order is being created per your request.


Variations in Jewelry:
We have done our very best to represent our jewelry accurately. Computer monitors can differ, meaning there may be slight discrepancies between the color you are viewing and the actual color of the jewelry you are purchasing. Please note that gemstones, feathers, wood, bones, and other natural materials may vary in size, color and shape due to their natural formation.

Jewelry Care
Please note that the metals Scarlett Garnet utilizes in our line do naturally tarnish. Although some customers enjoy the natural tarnished look of these metals, we do offer suggestions for how to clean your Scarlett Garnet creations.

Sterling Silver We suggest using a polishing cloth to shine your jewelry as it’s the greenest method. Sterling silver cleaner is also available, however. Target has a very effective cleaner available for under $5. Take care to avoid getting the sterling silver cleaner on the stones in your jewelry. Most cleaners contain harsh chemicals that can destroy, crack and change the color of your gemstones. Please be advised to use rubber gloves to protect your skin and make sure to remove all cleaner with soapy water so that it does not make contact with your skin.

Brass and Copper Believe it or not, common ketchup works wonders to shine your base metal. Apply ketchup with a cotton ball and gently shine your jewelry. Scarlett Garnet strongly suggests this method as it’s the greenest option. Common metal cleaners like Brass-o are also available, however, they contain harsh chemicals. Again, take care to avoid getting the chemicals on your gemstones as they can destroy, crack and change their color. Please be advised to use rubber gloves to protect your skin and make sure to remove all cleaner with soapy water so that it does not make contact with your skin.


updated December 1, 2010

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